JAKARTA (TheInsierStories) – Indonesian flight carries, PT AirAsia Indonesia Tbk (IDX: CMPP) has decided to permanently withdraw ticket sales from online travel agent Traveloka. The withdrawal covers all flight routes across the AirAsia network, said an official statement today (03/04).
According to the President Director of AirAsia Indonesia Dendy Kurniawan, the policy is follows the unexplained disappearance of AirAsia Indonesia flights from Traveloka for the second time in the past two weeks.
“The omission of our flights has certainly hurt cooperation between AirAsia and Traveloka. Traveloka has not acted in good faith. They have refused to provide an official explanation despite our repeated attempts to seek their clarification,” he said.
Kurniawan explained, the exclusion of several AirAsia Indonesia flights by Traveloka is a clear display of preferential treatment and an act of favoritism.
“We observed through social media messages how customers who enquired about the unavailability of AirAsia flights were recommended by Traveloka to book with other airlines instead. Therefore, in solidarity, AirAsia Group withdraws sales of all of its flights from Traveloka effective immediately,” said Kurniawan.
AirAsia flights first disappeared from Traveloka on Feb. 14-17, coinciding with AirAsia’ network-wide system upgrade on Feb. 16. The ticketing online provider had cited the 13-hour system downtime as the reason for AirAsia flights disappearing from their website in response to queries from customers.
However, AirAsia flights disappeared from Traveloka for a second time on March 2 without clarification, well after the successful system upgrade by AirAsia.
“Competition should be free and fair to ensure consumers benefit from the best deals. We should not let monopolies kill competition at the expense of the travelling public,” he cleared.
Written by Daniel Deha, Email: firstname.lastname@example.org